Refund policy

Refunds / Cancellation

 

ONLINE SCHEDULING, RESCHEDULING, LOCKOUTS & FEES

Behind-the-wheel lesson slots are reserved exclusively for the scheduled student. Because our training calendar operates on a highly limited operational capacity, we enforce strict scheduling boundaries:

7+ Days' Notice for Free Changes: You may request to reschedule a 1-hour
lesson free of charge through our booking system or customer support line if the
request is submitted 7 days or more prior to the scheduled lesson time.

Late Rescheduling & No-Show Fees ($50.00 Fee): Any request to reschedule or
cancel a lesson with less than 7 days' notice, failure to appear within fifteen (15)
minutes of the scheduled pickup window, or arriving without a valid physical California Instructional Permit constitutes a lockout and will incur a non-
refundable $50.00 fee. This fee must be paid in full before a new lesson date canbe finalized or any training can resume.

Schedule and Availability Limitations: All rescheduling is strictly subject to the
active calendar and availability of Switching Lanes Driving School. Rescheduling is
NOT guaranteed if our slots are fully booked. If alternative dates are unavailable
due to a full calendar, the original appointment remains active, or the cancellation
policy will apply.

Punctuality & Designated Meet Locations: Instructors operate on a strict
scheduled route. Students must be ready and waiting at the designated pickup
address or meet location at the beginning of the scheduled window. Arriving more
than 15 minutes late results in immediate forfeiture of that lesson hour. Students
must be able to meet at the designated meet location selected during booking. If
they require additional location accommodations or route alterations, an
additional pick-up charge may incur.

Withholding for Outstanding Fees: The DMV yellow slip of completion, any
official DMV certificate, or any written notice of transfer of hours to a new
instructor will strictly NOT be released, signed, or processed until any and all
applicable outstanding rescheduling, lockout, or cancellation fees are paid in full.

STRICT REFUND, EXPIRED HOURS & CHARGEBACK POLICY

Flat Administrative Refund Fee: To cover non-refundable credit card processing
transactions, registration software costs, and administrative labor, any refund of any
kind, for any reason, is subject to a strict $100.00 flat fee..

Partial/Completed Lessons: If a refund is requested after completing the first 1-
hour lesson, the $100.00 flat administrative fee still applies. Promotional package
pricing is completely forfeited when a package is broken; the completed hour will
be evaluated at the standard individual single-lesson rate, meaning the remaining
refund balance after fees will equal $12.50. Any eligible refund will have
outstanding late fees directly deducted from the balance prior to release.

One-Year Course Expiration: All prepaid driving lesson packages must be
completed within twelve (12) months from the initial date of online purchase. Any
unused instructional hours after 365 days will expire completely without a refund.

Unauthorized Chargebacks: The Client explicitly agrees not to file or initiate
an unauthorized credit card dispute or chargeback with their banking institution
to circumvent or avoid the agreed-upon $50 late rescheduling fee, the $100
cancellation fee, or our fulfillment partner network protocols. In the event of a
chargeback dispute, the Client agrees to be held legally liable for all resulting
merchant chargeback bank fees, administrative labor costs incurred by the School
to defend the dispute, and any collection or legal expenses required to recover
the original debt.