Terms of service

TERMS OF SERVICE & DRIVING TRAINING AGREEMENT
IMPORTANT NOTICE: These Terms of Service ("Terms") govern your use of the website
operated by Switching Lanes Driving School ("School," "we," "us," or "our"), as well as all
online booking, appointment reservations, course registrations, and electronic payments
made through this platform. By accessing this website or purchasing services online, you
(the "User," "Student," or "Parent/Legal Guardian") acknowledge that you have read,
understood, and agreed to be legally bound by these Terms.
1. ELIGIBILITY, PARENTAL AUTHORITY & ELECTRONIC CONTRACTING
• 1.1 Minor Enrollment & Legal Capacity: Under California Family Code §§ 6700–
6710, minors under the age of 18 lack legal capacity to bind themselves
independently to consumer agreements. Any online reservation, package purchase,
or contract execution for an underage student must be initiated and completed by
an authorized adult parent or legal guardian.
• 1.2 Electronic Signatures & Formal Agreement: Browsing this site or processing a
payment confirms your agreement to these online terms. However, online booking
does not replace the formal Behind-The-Wheel Enrollment Agreement & Safety
Contract required by the California Department of Motor Vehicles ("DMV"). A fully
executed formal contract signed by both the student and parent/guardian must be
submitted prior to the first scheduled behind-the-wheel session.
• 1.3 Package Rates & Commitments: The total fee for our primary training package
is $225.00, which covers exactly two (2) hours of behind-the-wheel training split
into two separate 1-hour lessons. Full payment is required at checkout. Both dates
must be selected and locked onto the calendar prior to completing the purchase.
Clients are expected to review their personal schedules thoroughly; you agree to
ensure the dates you select are dates you can keep.

2. ONLINE SCHEDULING, RESCHEDULING, LOCKOUTS & FEES
Behind-the-wheel lesson slots are reserved exclusively for the scheduled student. Because
our training calendar operates on a highly limited operational capacity, we enforce strict
scheduling boundaries:
• 2.1 7+ Days' Notice for Free Changes: You may request to reschedule a 1-hour
lesson free of charge through our booking system or customer support line if the
request is submitted 7 days or more prior to the scheduled lesson time.
• 2.2 Late Rescheduling & No-Show Fees ($50.00 Fee): Any request to reschedule or
cancel a lesson with less than 7 days' notice, failure to appear within fifteen (15)
minutes of the scheduled pickup window, or arriving without a valid physical

California Instructional Permit constitutes a lockout and will incur a non-
refundable $50.00 fee. This fee must be paid in full before a new lesson date can

be finalized or any training can resume.

• 2.3 Schedule and Availability Limitations: All rescheduling is strictly subject to the
active calendar and availability of Switching Lanes Driving School. Rescheduling is
NOT guaranteed if our slots are fully booked. If alternative dates are unavailable
due to a full calendar, the original appointment remains active, or the cancellation
policy will apply.
• 2.4 Punctuality & Designated Meet Locations: Instructors operate on a strict
scheduled route. Students must be ready and waiting at the designated pickup
address or meet location at the beginning of the scheduled window. Arriving more
than 15 minutes late results in immediate forfeiture of that lesson hour. Students
must be able to meet at the designated meet location selected during booking. If
they require additional location accommodations or route alterations, an
additional pick-up charge may incur.
• 2.5 Withholding for Outstanding Fees: The DMV yellow slip of completion, any
official DMV certificate, or any written notice of transfer of hours to a new
instructor will strictly NOT be released, signed, or processed until any and all
applicable outstanding rescheduling, lockout, or cancellation fees are paid in full.

3. STRICT REFUND, EXPIRED HOURS & CHARGEBACK POLICY
• 3.1 Flat Administrative Refund Fee: To cover non-refundable credit card processing
transactions, registration software costs, and administrative labor, any refund of any
kind, for any reason, is subject to a strict $100.00 flat fee.
• 3.2 Partial/Completed Lessons: If a refund is requested after completing the first 1-
hour lesson, the $100.00 flat administrative fee still applies. Promotional package
pricing is completely forfeited when a package is broken; the completed hour will
be evaluated at the standard individual single-lesson rate, meaning the remaining
refund balance after fees will equal $12.50. Any eligible refund will have
outstanding late fees directly deducted from the balance prior to release.
• 3.3 One-Year Course Expiration: All prepaid driving lesson packages must be
completed within twelve (12) months from the initial date of online purchase. Any
unused instructional hours after 365 days will expire completely without a refund.
• 3.4 Unauthorized Chargebacks: The Client explicitly agrees not to file or initiate
an unauthorized credit card dispute or chargeback with their banking institution
to circumvent or avoid the agreed-upon $50 late rescheduling fee, the $100
cancellation fee, or our fulfillment partner network protocols. In the event of a
chargeback dispute, the Client agrees to be held legally liable for all resulting
merchant chargeback bank fees, administrative labor costs incurred by the School
to defend the dispute, and any collection or legal expenses required to recover
the original debt.

4. INSTRUCTIONAL FLEET, LICENSING & PARTNER NETWORK FULFILLMENT

• 4.1 California DMV Compliance: The School operates in strict accordance with the
California Vehicle Code and California DMV Occupational Licensing branch
standards. All instructional vehicles are equipped with certified dual controls (dual
brake) and current DMV inspection certificates (Form OL 221A).
• 4.2 Partner Network Fulfillment: To provide flexible appointment availability,
minimize scheduling delays, and handle peak weekend and after-school demand,
select behind-the-wheel training sessions may be facilitated through our vetted,
state-licensed partner driving school network. Every partner school operates under
an active California DMV Occupational License, deploys inspected dual-control
vehicles, and utilizes licensed California DMV instructors. Official lesson logs and
completion certificates for hours completed through a partner will reflect that
partner entity’s official California DMV credentials. Fulfilling a lesson via an
authorized partner school does not entitle the Client to a refund, price adjustment,
or cancellation.

5. MANDATORY ON-ROAD SAFETY, CAMERAS & CONDUCT RULES
• 5.1 Physical California Permit Mandate: Students must present an original,

physical, and valid California Instructional Permit at the start of each behind-the-
wheel lesson. State law prohibits commercial driving instruction without a physical

permit in the driver’s immediate possession; smartphone photos and paper
photocopies are strictly invalid.
• 5.2 Attire & Device Restrictions: Closed-toe, flat athletic footwear is mandatory.
Sandals, slides, flip-flops, and bare feet are strictly prohibited. Mobile phones,
smartwatches, and earbuds must remain silenced and stowed away for the entire
duration of the lesson. No texting, filming, or calling is permitted while in the
vehicle.
• 5.3 Immediate Lesson Refusal / Termination: The School and its instructors reserve
the absolute legal and operational right to pause, cancel, or immediately terminate
any lesson without refund if the student displays reckless driving, deliberate refusal
to follow safety commands, combative anger, abusive behavior, or signs of physical/
substance impairment.
• 5.4 Camera Surveillance Consent: For safety, training, and liability purposes, our
training vehicles are equipped with cameras that record during the entire lesson.
Continued use of our booking services and training vehicles constitutes express,
binding consent to recording under California recording laws by both the student
and parent.

6. HEALTH, MEDICAL & ACCOMMODATION DISCLOSURES
• 6.1 Safe Operational Capacity & Route Accommodations: To ensure the safety of
the student, instructor, and general motoring public, parents and students agree to
inform the School prior to the first drive of any medical condition, physical

adaptation, prescription medication, or learning/sensory consideration (such as
severe anxiety or ADHD) that may affect vehicle handling or require instructional
pacing accommodations. As outlined in Section 2.4, students must be capable of
meeting at standard designated pickup locations; requests for customized
geographical pickup route accommodations may incur an additional operational
pick-up charge.
• 6.2 Non-Discrimination: The School welcomes neurodivergent students and
operates in strict compliance with the Americans with Disabilities Act and
California Unruh Civil Rights Act. Disclosures are kept strictly confidential and
used solely to facilitate an interactive process and establish safe instructional
accommodations.

7. INTEGRATED PROOF OF COMPLETED HOURS & TRANSFER POLICY
In the event that a training package is not completed with Switching Lanes Driving School,
or if hours must be split with an alternate instructor, the following formal transfer structure
applies:
• 7.1 Verification: A formal "Proof of Completed Driving Hours" record will be
generated to serve as official verification that the student has successfully
completed behind-the-wheel instruction with a certified instructor from Switching
Lanes Driving School.
• 7.2 Record Details: This documentation will log the student's full name, date of
birth, California provisional permit number, permit issue date, exact lesson dates,
start/end times, total completed hours, and the instructor's name and license
number.
• 7.3 Transfer Clearance: The remaining required hours of the student's provisional
training will be explicitly cleared to be transferred to and completed by an
authorized, DMV-licensed partner driving school or alternate certified instructor
only after an authorized Switching Lanes Driving School representative provides a
formal signature. As outlined in Section 2.5, this signature and documentation will
be withheld until all outstanding account balances are paid.

8. INTELLECTUAL PROPERTY & WEBSITE USE RESTRICTIONS
• 8.1 Proprietary Content: All materials on this website—including curriculum
outlines, blog articles, logos, branding, graphics, and software workflows—are the
proprietary property of the School and protected by copyright and intellectual
property laws.
• 8.2 Prohibited Use: Users may not scrape, republish, modify, reverse engineer, or
exploit website content or scheduling systems for commercial purposes or
competing business activities.

9. DISCLAIMERS, LIMITATION OF LIABILITY & WAIVER OF RIGHT TO SUE
• 9.1 No Guarantee of Licensing: While our curriculum prepares students
thoroughly, the School makes no guarantee that any student will pass the California
DMV behind-the-wheel driving test on any specific attempt. Licensure is awarded
exclusively at the discretion of the California DMV.
• 9.2 Limitation of Liability: To the maximum extent permitted by California law, the
School, its owners, and instructors shall not be liable for any indirect, incidental,
special, or consequential damages resulting from website downtime, booking
software errors, or third-party telecommunication failures.
• 9.3 Waiver of Court Lawsuits & Binding Arbitration: By agreeing to these terms,
you explicitly waive your right to file a lawsuit in any local, state, or federal court
against Switching Lanes Driving School. Any dispute, claim, breach, or controversy
arising out of or relating to your bookings, payments, policies, or physical driving
lessons shall be settled exclusively through final and binding arbitration in the
State of California, rather than in a court of law.
• 9.4 Class Action Waiver: You agree that any arbitration or dispute resolution will
take place strictly on an individual basis. You explicitly waive the right to initiate,
join, or participate as a plaintiff or class member in any class-action lawsuit or
class-wide arbitration.
• 9.5 Governing Law & Jurisdiction: These Terms shall be construed and enforced
under the laws of the State of California. Any legal controversy, dispute, or claim
arising out of these Terms or website transactions shall be resolved exclusively via
binding individual arbitration or in the state courts located in California.